By Rosa Golijan
YouTube
"This call may be recorded for training purposes."
"Please hold."
"Someone will be with you in a moment."
"Please hold."
"Your expected hold time is less than ... five minutes."
"Please hold."
We've been forced to accept that the beginning of any call to a company's help desk, customer service, or tech support team starts out with the same pre-recorded words, but what about the conversations you have with real human beings? Perhaps we need to acknowledge there's a bit of a pattern to those as well.
And who better to break this particular reality to us than the makers of Zendesk,?a web-based help desk software client? After all, support call related frustrations are, quite literally, their business.
The company's own Matthew Latkiewicz (as well as many of his co-workers) created the video below?? which they've dubbed "S*** Support Agents Say." It's basically a frighteningly accurate summary of every tech support call you've ever made ... or will ever make.
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Want more tech news, silly puns or amusing links? You'll get plenty of all three if you keep up with Rosa Golijan, the writer of this post, by following her on?Twitter, subscribing to her?Facebook?posts, or circling her?on?Google+.
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